Refund & Cancellation Policy

Last updated: [DATE]

1. Ticket bookings

All tickets to The InfinityZ, operated by [LEGAL COMPANY NAME] ("we", "us"), are booked for a specific date and arrival time slot. Prices are shown in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise.

2. Cancellations by you

• Tickets are non-refundable once purchased, except where required by law or stated below.
• Rescheduling: you may reschedule your visit to another available date/slot up to [24] hours before your booked time, subject to availability, at no extra charge. Requests within [24] hours cannot be guaranteed.
• No-show: if you do not arrive within your booked time window, the ticket is treated as used and is not refundable.

3. Cancellations or changes by us

If we cancel, reschedule, or are unable to provide your booked experience (for example due to technical, safety, or operational reasons), you may choose either a free reschedule or a full refund of the amount paid.

4. How refunds are processed

• Approved refunds are made to the original payment method via our payment gateway, Razorpay.
• Refunds are typically initiated within [2] business days of approval and reflect in your account within [5–7] business days, depending on your bank/card issuer.
• Convenience/booking fees charged by third-party platforms (e.g. BookMyShow, District) are governed by that platform's own policy.

5. Force majeure

We are not liable for cancellations caused by events beyond our reasonable control (natural events, government orders, power/network failure, etc.). In such cases we will offer a reschedule or credit where reasonably possible.

6. How to request a refund or reschedule

Email [SUPPORT EMAIL] or call [PHONE] with your booking reference (e.g. IZ-XXXXXX). Our team responds within [1–2] business days.

7. Contact

[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL] · Phone: [PHONE]